About Us

Client Experience

At Solid, we place the client experience at the forefront of everything we do. We have built our Client Experience Team (CET) as the face of our organization. We have equipped this team with the knowledge and resources they need to exceed our clients’ expectations at every interaction. We have empowered them to own every situation and to ensure a satisfactory outcome to every service request.

Excellence

We believe that we have an obligation to excel at all we do. We have built our high-performance team by finding and developing the best talent, investing in technology that drives efficiency, and continuously analyzing and improving our processes. We will be a source of accurate and thorough information and consistently put our best effort into every task we take on.

Collaboration

We believe that an environment that stresses teamwork is far more productive and rewarding that an environment that fosters competitiveness. This environment of teamwork allows for all our team members to take initiative, propose solutions, share responsibility and celebrate victories together.

Integrity

We believe that in order to fulfill our vision we must have a firm adherence to our core values. We desire to be found trustworthy in all that we do and will be honest and fair in all negotiations. We will be steadfast in encouraging our co-workers and colleagues to be the best version of themselves.

Betterment

We believe that we have a genuine responsibility to better ourselves, better our organization, and better the lives of our clients. We seek to achieve this by being kind, courteous, and respectful to everyone we come in contact with. We strive to continuously grow and develop our team by challenging ourselves to be better tomorrow than we are today.

Integrity

We believe that in order to fulfill our vision we must have a firm adherence to our core values. We desire to be found trustworthy in all that we do and will be honest and fair in all negotiations. We will be steadfast in encouraging our co-workers and colleagues to be the best version of themselves.

Betterment

We believe that we have a genuine responsibility to better ourselves, better our organization, and better the lives of our clients. We seek to achieve this by being kind, courteous, and respectful to everyone we come in contact with. We strive to continuously grow and develop our team by challenging ourselves to be better tomorrow than we are today.